Operations Coordinator

With its reputation for actionable research and award-winning innovative solutions, Association for Enterprise Opportunity (AEO) is a growing and dynamic organization. AEO is the leading voice of innovation for microfinance and small business. Our mission is to create economic opportunity for underserved entrepreneurs throughout the United States. We engineer transformational change through research, convening, incubation, and advocacy to foster a robust and inclusive marketplace. For more than 25 years, AEO and our 1,700+ member organizations have helped millions of entrepreneurs support themselves and their families while contributing to their communities through business ownership.

Position Summary

The Operations Coordinator is an important role within the Operations Department that is responsible for the coordination of operational functions of the organization. This role will work closely with the Senior Director of Operations to ensure that our operations are streamlined, running efficiently, performing at optimal capacity, and meeting the needs of internal and external stakeholders. We are seeking candidates that are detail and process-oriented and enjoy coordinating operational work within an organization. Priority skills include strong attention to detail, ability to communicate clearly, project and process management, procurement, and financial management. This is a hybrid role with a preference for residence within 60 miles of our headquarters in Washington, DC.

Key Responsibilities

Finance Support:

  • Provide basic financial management review keeping AP, invoicing and other routine processes on track 
  • Maintain accurate records in relevant databases and platforms. Records may include invoices, receipts, w9s, contracts and any other relevant documents 
  • Facilitate tracking of expenditures and ensuring budget alignment 
  • Support in the accurate and timeline processing of relevant procurement forms and payments 
  • Assist in monthly reconciliation of bills 

Operations Coordination:

  • Assist in managing daily operations and office management, including but not limited to maintaining supplies and organizing mail 
  • Provide administrative support to various departments such as scheduling meetings, managing calendars and preparing documents 
  • Identify opportunities for process optimization, cost reduction and performance enhancement through regular evaluation and feedback loops 

Human Resource Coordination

  • Assist in in recruitment process by posting job listings, scheduling interviews, communicating with candidates, and onboarding 
  • Coordinate employee recognition, culture and special events to support employee retention 
  • Support with HR activities as needed 

Technology Coordination:

  • Ensure technology systems and software used by the organization are functioning properly 
  • Provide day-to-day support and education to staff of existing and new technology tools and processes 
  • Assist in the vendor management and procurement of technology software and services 
  • Maintain accurate documentation of technology systems and procedures 

Project Management:

  • Serve as the administrator of AEO’s project management software, Monday.com 
  • Monitor project statuses and reporting deadlines, deliverables, and requirements 
  • Create project management KPIs and tracks progress against those 

Strategic Support:

  • Provide assistance with board communications and management 
  • Conduct research to help inform opportunities for growth and innovation 

Qualifications:

  • Bachelor’s degree in business administration, finance, operations management or related field  
  • Minimum of two years of relevant experience in operations or related field, preferably in the non-profit sector or related industry 
  • Understanding of operations management, administration, financial principles, vendor procurement, and relevant technology  
  • Strong organizational skills and ability to manage multiple tasks and meet deadlines 
  • Demonstrated initiative, innovation, and ability to work independently and as a team member of a team 
  • Proficient in Microsoft office and relevant (or comparable) experience with software applications including SharePoint, Monday.com, Salesforce  
  • Excellent communication and interpersonal skills  
  • Skilled at problem-solving to address issues and implement solutions 
  • Ability to conduct market research and analyze trends in areas such as efficiency, productivity, and cost effectiveness 
  • Commitment to AEO’s mission and values, with a passion for economic empowerment and social impact 

We Offer

  • Competitive compensation based on experience including retirement matching. 
  • Fully paid medical, dental, and vision coverage. 
  • A collaborative and high-performing work environment.  
  • A convenient location in downtown Washington, D.C. 
  • An onsite gym and rooftop patio.

To Apply

Interested applicants should send a cover letter and resume to careers@aeoworks.org. Include a brief writing sample and salary requirements.

Salary range for this role is between $60,000 – $80,000. 

AEO is an Equal Opportunity Employer

AEO is clear of its vision to be a place where a diverse mix of talented people want to come, to stay, and do their best work. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.